Sensory overwhelm
3
3
Date of visit: July 2026
I have experience of challenges around: a hidden impairment and moving around.
I use or have experience of: autism, mobility scooter
Overall Rating
Average
Firstly the physical accessibility of the castle was great, reserved disabled parking the day before, met by staff who were very helpful. The lift to the roof was broken. My problems are with the content of the 'experience' in the South Tower. I have sensory processing disorder. The rooms were quite small and busy, I felt claustrophobic. There were lots of lights, projected video which moved across walls etc. Even with loop earplugs in, I felt overwhelmed and nauseous. I had to leave the second 'video' after 1 minute. To their credit, the staff got me some water. I would be careful if visiting with light /noise/movement sensitive people.
Disabled Access In and Around
Good
Lifts, bsl on screens
Accessible facilities: Lift to some areas
Parking & Transport
Good
I travelled to this place by personal vehicle
Accessible facilities: Dedicated on-site parking
Accessible Toilets
Good
Facilities: Changing Places toilet
Staff
Excellent
Very helpful
Additional Information
North Tower and cafe with balcony were nice.
