Excellent, very helpful staff but.....
5
5
Date of visit: April 2015
I have experience of challenges around: moving around
Overall Rating
Excellent
There are little carts that take you round the Viking Centre, they have 1 cart that has a lowered floor specifically 4 wheelchairs. The staff were fantastic and helped me through the centre and onto the cart, they were very friendly and made sure I didn't miss a thing. I didn't book to go either, I just turned up.
Disabled Access In and Around
Excellent
Access to the Viking Centre was great, lift to take you down and a disabled access cart. The only let down was some of York itself as the streets were very narrow and most of the little boutiques had steps to get in so I couldn't explore as much as I would've liked. The Minister shop was only accessible via the main entrance of the Minister itself although the staff were very helpful in letting me through.
Parking & Transport
Poor
First time in York, needed to hire an electric wheelchair, shop mobility is nowhere near where the bus drops you and they don't have a drop off service, my mum (who has never used a powerchair b4) had to walk from bus stop to mobility shop 2 collect the chair for me (2 far 4 me 2 walk) up 2 levels of multi storey car park & struggle bringing it back 2 me. Viking Centre staff fantastic with good wheelchair access.
Accessible Toilets
Excellent
Disabled toilets in Viking Centre very clean with plenty of room, it is shared with a baby changing facility.
Staff
Excellent
Couldn't fault the staff at all. Made it a very nice experience.
