JORVIK Viking Centre

princessmyia

28 Apr 2015

5

5

Excellent, very helpful staff but.....

Date of visit: April 2015

I have experience of challenges around: moving around

I use or have experience of: powerchair

Overall Rating

Excellent

There are little carts that take you round the Viking Centre, they have 1 cart that has a lowered floor specifically 4 wheelchairs. The staff were fantastic and helped me through the centre and onto the cart, they were very friendly and made sure I didn't miss a thing. I didn't book to go either, I just turned up.

Disabled Access In and Around

Excellent

Access to the Viking Centre was great, lift to take you down and a disabled access cart. The only let down was some of York itself as the streets were very narrow and most of the little boutiques had steps to get in so I couldn't explore as much as I would've liked. The Minister shop was only accessible via the main entrance of the Minister itself although the staff were very helpful in letting me through.

Parking & Transport

Poor

First time in York, needed to hire an electric wheelchair, shop mobility is nowhere near where the bus drops you and they don't have a drop off service, my mum (who has never used a powerchair b4) had to walk from bus stop to mobility shop 2 collect the chair for me (2 far 4 me 2 walk) up 2 levels of multi storey car park & struggle bringing it back 2 me. Viking Centre staff fantastic with good wheelchair access.

Accessible Toilets

Excellent

Disabled toilets in Viking Centre very clean with plenty of room, it is shared with a baby changing facility.

Staff

Excellent

Couldn't fault the staff at all. Made it a very nice experience.