Level access M/F toilet but no disabled toilet
1
1
Date of visit: July 2026
I am a carer or friend of a disabled person and a general supporter of disabled access. I have experience of challenges around: a hidden impairment, accessing toilets, speaking or communicating and understanding.
I use or have experience of: dementia, disabled toilet, hidden impairment, speech impairment
Overall Rating
Bad
Called this venue the day before a gig, asking about disabled facilities and specifically asked if there was a disabled toilet and was reassuringly told there was. I double checked having been there some time before and not recalling seeing one, and the girl I spoke with kept me on hold whilst checking with the manager of the venue and again told me there was a disabled toilet so I did feel reassured and bought a ticket afterwards. When I (female) arrived with my dad who is fully ambulant but has dementia and as such needs full assistance with toileting, i asked for the disabled toilet and was pointed to the respective ladies and gents toilets assumably because they have level access (and baby changing facilities.. at least in the women's, I wasn't in the men's). I then clarified and explained I needed a disabled toilet and the attendants looked at me as if I was speaking another language. When I advised them I felt unable to go into the men's and my dad obviously isn't female.. they advised I could take him in the female toilets and also approach them to skip the queue due to his incontinence so I appreciate they did what they could for us. They directed us to the baby changing toilet, which does have more space than a normal cubicle but as a physio who works with w/c users I'm fairly confident that a self propelling w/c would manage to turn in it, but that an electric wheelchair or attendant propelled user would struggle, but probably manage to come in forwards and reverse out. I appreciate the staff doing what they could with the facilities they had but my dad was never going to be comfortable going into the ladies, nevermind being happy to skip a queue of women to do so, so in the end we had to leave after 20 minutes and effectively wasted £150 on the tickets.
