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    Kensington Palace: Historic Royal Palaces

    Overall rating

    About

    Kensington Palace has been the elegant home to generations of stylish royal women: where Queen Victoria was born and raised; Queens Mary, Anne and Caroline held court; and the royal style-icons Princess Margaret and Diana, Princess of Wales lived in the 20th century. Each year there is a new exhibition looking at more specific parts of the palace history which can vary from photographs to fashion to paintings.

    Reviews

    Overall rating

    4.45

    (11 reviews)

    Overall rating breakdown

    5

    8

    4

    2

    3

    0

    2

    0

    1

    0

    Access (avg.)

    2.59

    Parking (avg.)

    1.95

    Toilets (avg.)

    2.45

    Staff (avg.)

    4.5

    User profile picture

    bbguide

    May 2025

    star

    5

    Describer's Tour

    I am a London Tourist guide and I was working with a blind teenager. The Describer's Tour with Julian was great for my client. We explored the rooms that dealt with the life of the Young Victoria.
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    tinahodgkinson

    Jul 2023

    star

    4.5

    WOW An Amazing Experience, Staff are Outstanding

    Kensington Palace is a royal residence located inside Kensington Gardens. Part of the Palace is open to the public and is home to the Royal Ceremonial Dress Collection. In 1689, William III and Mary II purchased Nottingham House, which would become Kensington Palace, in the hope that the area’s clean, fresh air would help the king’s chronic asthma. It was also the birthplace of the future Queen Victoria in 1819. Today, the palace is home to members of the Royal Family, most notably the London residence of the Prince and Princess of Wales. This review is primarily for the Crown to Couture exhibition which is on until 29 October 2023. The exhibition occupies the magnificent State Apartments and the Pigott Galleries. However, we did not visit Queen Victoria: a Royal Childhood exhibition rooms. However, I have included general information about access in the palace, which I hope will be helpful.
    User profile picture

    charlotte570

    Jun 2023

    star

    0.5

    Not worth the hassle

    I’d booked tickets and disabled parking For the Crown to Couture exhibition, and was really looking forward to it. Booking tickets online was really easy as was booking disabled parking on site. All the staff were lovely and helpful, but…

    Disabled Access Information Provided by Kensington Palace: Historic Royal Palaces

    Disabled Access at Kensington Palace: Historic Royal Palaces

    There is level access from Kensington Gardens to the palace, a lift to all floors and wheelchairs to borrow during your visit inside the palace. Until Covid we offered Describer Tours for blind and partially sighted visitors as well as facilitating British Sign Language tours - please note that these are not currently available. However we are working on this and BSL tours will be coming back this year and this site will be updated as soon as we have confirmation of dates. See more at: https://www.hrp.org.uk/kensington-palace/visit/accessibility/#gs.d7sjwb Describer Tours are now back on offer! These are offered for either the King's State Apartments or the Victoria: A Royal Childhood routes in the palace and are included in the ticket price. Please see https://www.hrp.org.uk/kensington-palace/whats-on/describer-tours/#gs.lpsz67 for more details or email kensingtontours@hrp.org.uk British Sign Language (BSL) tours are now back on offer! These are offered for either the King's State Apartments or the Victoria: A Royal Childhood routes in the palace and are included in the ticket price. Please see https://www.hrp.org.uk/kensington-palace/whats-on/british-sign-language-tours/ for more details or email kensingtontours@hrp.org.uk Please note we do ask that you bring your own interpreter with you who will be admitted free of charge

    Accessible parking at Kensington Palace: Historic Royal Palaces

    https://www.hrp.org.uk/kensington-palace/visit/accessibility/#gs.k8rngv Accessible parking must be booked at least seven days in advance - please use the link above for further information. The parking is close to the palace and visitors will be met by a member of the security team who will assist them through to the start of the palace visit.
    Dedicated on site parking

    Toilets features at Kensington Palace: Historic Royal Palaces

    Accessible toilets are provided both in the Palace Café and within the palace itself. We do not currently have a Changing Places toilet facility although that will be coming so watch this space for updates.
    Accessible toilet icon
    Accessible toilet

    A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

    Accessible formats at Kensington Palace: Historic Royal Palaces

    Large print

    Information is available in large print format.

    Audio Formats

    Accessible services at Kensington Palace: Historic Royal Palaces

    Audio Description

    Audio description is available to describe visual information.

    Assistive listening system - Hearing Loop

    There is an assistive listening system available e.g. a hearing loop.

    Assistance dog facilities

    Other features at Kensington Palace: Historic Royal Palaces

    Wi-Fi

    Wi-Fi is available for customers.

    Carers Discount
    Online Booking

    More Information

    For additional detailed accessibility information, please contact: kensingtontours@hrp.org.uk

    Contact

    Opens in a new windowhttps://www.facebook.com/kensingtonpalace
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    Location

    Palace Green, London, Greater London, England, United Kingdom, W8 4PX

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