Overview

Essentially cricket training and spectating venue with entertaining space separate hired out to public, when doing so spectators / parents have to use the disabled WC as access to public wcs is on 1st floor which is where the entertainment hall is. Hence queue for Wc, as numerous parents/ siblings use disabled Wc. They can’t use the ones on the changing rooms due to safeguarding policy, which is totally understandable but to remove access to the public ones on first floor is ludicrous and puts unacceptable volume through the disabled Wc. It was pointed out there are 2 disabled wcs. So I suggested two disabled persons wouldn’t need use at the same time? Also, second disabled Wc is through a set of heavy hinged fire doors. Disabled bays constantly used by others or People park at top of the pedestrian slope preventing chair access so they can wheel their sports equipment down

Transport & Parking

Has numerous disabled parking bays but often they are used by non disabled and this is not policed

Access

As mentioned, the People park at top of the pedestrian slope preventing chair access so they can wheel their sports equipment down. Lift to 1st floor function room, viewing area at ground floor is quite limited and often not available as it’s a shared space so used by siblings or parents watching their kids play/ train

Toilets

It’s their shared use policy during function room hiring which is limiting. Having 20+ spectators share the disabled wcs after copious use of the coffee machines for the 2/3hour duration of the cricket sessions whilst perfectly available public loos are out of bounds as they are deemed private when the function room is hired even though they are not attached or via the function room

Staff

Enforcing the shared use Wc policy without understanding and then offering use of second disabled Wc through set of heavy hinged fire doors is a little short sighted

Anything else you wish to tell us?

The venue supervisor did say she’d bring this all to the attention of her managers