London Paddington Railway Station

Date of visit: March 2016

I have experience of challenges around: moving around and seeing.

Overall Rating

We arrived from a train and were welcomed with a ramp and assistance we'd booked. The public weren't helpful but the staff were great. The station is massive and with lots of people it's stressful to get about with sight issues and a mobility scooter, but we managed. There's good signage everywhere. We arrived to take a train and we went straight to the first person in uniform asking for where to go for our booked assistance. They gave clear, simple directions and we were greeted with smiles. Again we were told we'd get onto an earlier train than we had booked and I said I was concerned because we didn't get seats on the way there. We were reassured that we'd get seats so we believed them. The train was found the ramp was put up we got on but guess what... all the disabled seats were full of people. But that's not the station's fault. That's Joe public.

Disabled Access In and Around

Get in touch with the assistance team, they're wonderful. Really good signed all over the station as well.

Parking & Transport

It's a transport hub so that means it's facilities are great. The assistance team are wonderful. The taxi rank is a long way from the platform's but there's good signage and a lift for access. I'm not sure how accessible the tube station is.

Accessible Toilets

0

Didn't use it

Staff

Friendly and helpful

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