Maryland Railway Station

mrsmollyc

07 Jan 2026

Elizabeth Line at Maryland Station - can be hit or miss

3

3

Date of visit: October 2025

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

Overall Rating

Average

Maryland Station is an Elizabeth line station with trains to Shenfield, Heathrow Airport, Paddington, and all the stops between. The station was previously part of the Great Eastern Railway line and has seen a number of National Rail services using the station over the years. It is now part of the Elizabeth line, and these are now the only trains that stop here, with some other services travelling through the station without stopping. There are stairs and a small lift available at the main entrance where staff are always available. There are two separate lifts down to the two Elizabeth line platforms as well as flights of stairs. For those needing step-free boarding onto the train, the station staff can assist and provide ramp access on and off the train. The station always seems relatively clean however, I have encountered a number of reliability issues while travelling via this station. The lift at the main entrance seems to break more frequently than you would expect. I have started to always double check access information on the TfL website before leaving my home due to this. Another problem that I have encountered more than once is not being met with a ramp to exit the train. On two separate occasions I have been left stranded by the station staff. In one instance, no one came to meet me with a ramp and the train departed the station while I was still stuck on the train. While in another instance, I had to crawl off the train myself while others lifted my chair off of the train for me. This has left me incredibly anxious about disembarking a train at this station. Recently I have always had good service when I am boarding trains here but I am yet to try disembarking again.

Disabled Access In and Around

Good

The main entrance of the station has a wide set of stairs leading up to the ticket hall. The edges of the steps have tactile markers and the top step is painted bright yellow. There is a grab rail on each side of the steps and there are two additional grab rails spaced evenly along the steps, providing a total of four grab rails. Signs highlight where the lift to the main entrance is located which is to the right of the stairs. The lift’s buttons are tactile and also have braille on them. The lift is quite narrow and it has a grab rail on the left hand side as you enter. Both inside and outside the lift there is a lift guide showing all the lifts in the station and their destinations. The lift has a hearing loop symbol and a lowered alarm button should someone fall and require help. In the ticket hall there are ticket machines and an information desk, but this is not always staffed. The information desk does have a lowered counter. There are a number of ticket barriers including one wider gate for those with mobility aids, prams, or luggage. There is always at least one member of staff on site. They are usually located near the ticket barriers. If there is only one member of staff available and they are assisting someone else, then the ticket hall may not have a member of staff visible. In this instance you can use one of the help points around the station to let someone know where you are waiting and what assistance you require. There are two flights of stairs and two separate lifts that take you to the Elizabeth line platforms. The stairs have tactile markers at the edge of the steps and grab rails available. The lifts are fairly small but should fit most people needing to use them. Like the lift at the main entrance, they all have tactile buttons that also have Braille, a grab rail inside, a hearing loop, a lift guide and a lowered alarm button. The platforms are outdoors but there is a canopy to provide cover from bad weather. The edges of the platform are marked with tactile markers and a bright yellow line. When the trains arrive there is a large step up from the platform onto the train. Those needing step-free access can request ramp assistance from the staff. There is a sign on the platform that is blue with a wheelchair symbol which shows where the accessible boarding point is for the train. There is regular seating provided on the platforms but not much in the ticket hall. There is also a small food and drink kiosk in the ticket hall but this does not have a lowered counter.

Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas

Parking & Transport

Good

I travelled to this place by walk or wheel

This station is on the Elizabeth line with services travelling eastbound towards Shenfield and westbound towards Paddington and Heathrow Airport. The Elizabeth line also has trains to Abbey Wood and Reading. For these services you will need to travel further westbound along the line and change at a station that serves them. Approximately 140 metres away from the station’s main entrance there is a bus stop on either side of the road called Maryland Station. From these stops you can get the buses 69, 257 and N8 in both directions. There are no parking facilities available at this station and there is no designated drop-off point. There are some residential roads nearby where a drop-off may be possible depending on road and parking restrictions. There are bike racks outside the front of the station where bikes can be padlocked and left. There is also a Brompton bike hire locker available outside the station.

Accessible Toilets

The TfL website says there are toilets available at this station. I have not seen them previously or had the opportunity to see if there is an accessible one. It would be best to ask a member of staff if you are looking for them while you are there.

Staff

Average

Staff are usually very helpful, friendly and keen to make my journeys as smooth and efficient as possible. They will do their best to get me on a train as quickly as they can. My only poor experiences have been staff not meeting me when I am trying to disembark. However, this could be a miscommunication issue from the staff where I boarded the train, or a lack of communication from the main office staff who relay the request. Therefore, it is difficult to know if this was an issue with staff at Maryland or not. However, the fact this has happened more than once at this station does lead me to believe it is more likely an issue at this station.