A franchise that ❤️👨🏽🦽🩼 customers
5
5
Date of visit: October 2025
I am a disabled person and a carer or friend of a disabled person and a general supporter of disabled access. I have experience of challenges around: a hidden impairment, accessing toilets, moving around and understanding.
I use or have experience of: autism, autism, disabled toilet, mobility scooter, powerchair, toilets, walking aid, wheelchair
Overall Rating
Excellent
This McDonald's franchise values ALL of their customers and this is reflected in the layout, bathroom facilities and staff attitudes. The bathroom is usually immaculate, well stocked and maintained. It has more bars than a prison cell for the restaurants less coordinated customers to hold on to, and a baby change table for the littlest customers. There are automatic sliding doors at the entrance adjacent to the disabled parking spaces however these incorporate a ramp. Fun for those who enjoy a challenge before their coffee, but if you're having a chill day the entrance adjacent to the outdoor seating has a much flatter entrance. Both doors are manual and I'm able to operate them easily (SCI affects my ability to push/pull with arm extended) There is signage for extra disabled assistance in-store and the seating isn't ALL bolted down, there are plenty of freestanding chairs that can be moved to accommodate wheelchairs in addition to spaces at the ends of tables. Loads of space between seating zones for wheelchairs to manoeuvre, very little of the space has narrow gaps. Lighting is varied, mostly blue/white LEDs but there are a couple of darker corners for those with sensory challenges. Staff are helpful, confident to engage and help if they can without being overbearing. All McDonald's meet basic accessible requirements but some owners go above and beyond and this franchise owner clearly thought about all of their customers needs and had done their best to meet them. ❤️
Disabled Access In and Around
Excellent
2 accessible entrances offer a choice: Automatic doors over a ramp or manual doors with a flat floor. The ramp is not overly steep and the manual are not particularly heavy, though everyone is unique in fairly confident most people will be able to use one of these entrances without issue but staff here are really helpful if assistance is required.
Accessible facilities: Single-level venue, Step-free entrance, Seating at regular intervals, Step-free access to most areas
Parking & Transport
Excellent
I travelled to this place by personal vehicle
Additional access from town centre bus stops within 100m. The nearest train station is Sandwell and Dudley.
Accessible facilities: Dedicated on-site parking, Drop-off or pick up point
Accessible Toilets
Excellent
Radar key, drop down grab rail, red unobstructed emergency cord, horizontal and vertical grab rails, wall mounted basin all well maintained. The dryer is quite loud and may affect those with sensory challenges.
Facilities: Accessible toilet
Staff
Excellent
Well trained, attentive without being overbearing and confident to engage with disabled customers appropriately.
