Terrible accessibility
1
1
Date of visit: February 2025
I have experience of challenges around: moving around and understanding.
Overall Rating
Bad
Booked a wheelchair accessible room. I got through the door and was asked “Are you okay with stairs” They hadn’t allocated me a wheelchair accessible room. They then moved me to a room with lift access but the room was tiny, I couldn’t get my walker through the door without folding it, and the bathroom wasn’t accessible to me. We complained but no compensation was offered.
Disabled Access In and Around
Poor
Parking & Transport
Good
Blue badge parking available at the front.
Accessible Toilets
Poor
In the accessible toilet in the bar, the toilet door is so heavy I could hardly push it. The red cord was wedged in tightly behind some pipes so that people couldn’t even free it, let alone use it.
Staff
Average
