Friendly, helpful staff
4
4
Date of visit: November 2016
Overall Rating
Good
The main floor of the library is located at ground level. The library can be accessed at the Granville Street entrance. At the Granville street entrance there is disabled parking spaces in front of the doors. Doors are automatic here as well. As you enter the building there is an information desk to the right and directly behind the desk there is a disabled toilet. On this floor there is computers, a cafe, books,an information point and a library help desk. There is also seating along the sides of the floor as you pass the cafe. On the ground floor There is also the Mitchell Theatre which has some steps leading up to the entrance. When i asked a staff member how a wheelchair user would gain access to the theatre? She informed me that there are two side entrances to the theatre. Which if notified, can assist if needed.
Disabled Access In and Around
Good
The street does not have a steep gradient as you enter the building, the ground is level. The main floor of the library is at ground level. The doors are automatic as you enter the building. There are signs at the entrance to the Mitchell Theater that indicate that there is a hearing assistance system in the theater which staff are trained to use. The are lifts to the other floors of the building. The Lift buttons are at a low height. There is no audible cues in the lift are braille markings on the buttons. On the upper floors of the building there are two large wooden doors as you enter the library on each floor and are not automatic.
Parking & Transport
Good
There are three disabled parking spaces in front of the entrance at Granville street. There is also a bus stop nearby on Berkeley Street and Charing Cross train station across the bridge over the M8.
Accessible Toilets
Good
There are two disabled toilets.Toilets are located behind the help desk at the Granville Street entrance and opposite the lifts on the same floors. There are only disabled toilets on the ground floor.
Staff
Excellent
Staff were very helpful with any questions i had.
