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National Express

National Express House, Birmingham, B5 6DD, United Kingdom | 0121 254 7272 | Website

National Express Coach to London Victoria


Visit date:

This review is especially helpful for those who have or use the following: Wheelchair


Both the Leeds & London Victoria Coach stations are highly accessible, with level access to all areas passengers may need to get to. The Leeds station even has a lowered area of the desk for wheelchair users to talk to staff over. It is preferred that you call ahead or visit the customer service desk if you want to take a wheelchair on a coach; this is simply so they can assess what help you’ll need, & is very easy to do. However, it is not essential, unlike the trains. I got out of my manual wheelchair, which was folded up & put in the hold with the luggage, before climbing the steps using the grab rails, & sitting on the priority seat. Getting off was simply the reverse of this; staff made sure I was first on & off to avoid people pushing. If you can’t walk it is possible to get the wheelchair on the coach via some ramps & lifts, & the priority seats on one side of the coach can be physically removed to create a wheelchair space. Having not seen this in action I cannot say how good it is.

Transport & Parking


Taxi ranks, Leeds & Victoria train stations, & Victoria tube station are all very close to their respective coach stations. Both are situated on shallow slopes.





Accessible toilets are available using radar keys at both coach stations. I only used the Leeds one, but it was very clean, & spacious enough to turn the wheelchair around in.



Staff are friendly & very helpful, were patient & provided all the promised support on time & willingly. It made the experience significantly less stressful than using the trains.

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