Newcastle Station is accessible but some toilet issues currently
3
3
Date of visit: May 2026
I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, mobility scooter
Overall Rating
Average
The station has good accessibility and passenger assist works well for assistance and ramps to and from trains. However I had an issue with toilets. The disabled toilet near platform 11 (the main concourse side of the station and the exit side) seems to be locked by the station. A radar key doesn't work and there is no sign on the door with any information. This was the case on both days I was there. Another lady in a wheelchair was also unable to access this toilet. When leaving the station on my return train, I reported it to one of the staff who said it was necessary to contact someone for a key. I suggested a sign on the door stating who to contact and how. Either that or just leave it unlockable by radar key. I've emailed lner to point this out. Will update if I get a response or anything is improved. It is quite stressful being unable to go to a toilet. I was told there was one on the other side of the station, but it is a large station and a long way to go if you have a train to catch at that side, not the other side.
