Treated like royalty
5
5
Date of visit: April 2025
I have experience of challenges around: moving around
Overall Rating
Excellent
I was in my wheelchair on the disabled platform and my carer and I were treated like royalty from the start. When it came to an end I was guided safely down the slope by Alex, we decided backwards was the best way forwards. I got good wishes from a young blonde girl and also from a man in blue vest who said he was pleased to see me up and dancing! (I was delighted that he recognised my 'standing, bum-wriggling, holding-onto-the-barrier-tightly' as dancing!) Would highly recommend this venue and the staff.
Disabled Access In and Around
Excellent
Didn't notice any signage but it was our second visit so we joined the ramped entrance on the right along with priority guests. There were no steps that affected me. There wasn't a lift to the disabled platform but there was a fine selection of strong men to push me up the ramp (Only one was required!) Great view of the stage. One strong man also helped me navigate the slope, backwards, at the end of the show and we had lots of good wishes from some lovely staff members.
Parking & Transport
Excellent
My carer and I drove and parked in the Civic Centre (next door) car park with my blue badge.
Accessible Toilets
Good
Staff
Excellent
The platform staff and the foyer staff were just great. Kindness and eagerness to help were noticeable, accompanied by lots of smiles and banter. Alex even introduced himself as he guided me back down the ramp.
