Olympia needs more disabled toilets and a lift that works
3
3
Date of visit: November 2019
I have experience of challenges around: moving around
Overall Rating
Average
Although there were several difficulties with my day trip that did not stop me having a wonderful day and I would still go again next year. I told them the same in their review
Disabled Access In and Around
Average
Sadly once again the disabled lift would not work, so had to go round the outside of the building to the other entrance
Parking & Transport
Average
I organised passenger assist for a train from Guildford to Olympia via Clapham. They rescheduled train without me knowing and didn't stop at Clapham. There were no ramps at Waterloo so I had to hold the open door button and Jam my chair to stop the door closing so the train wouldn't leave while my carer tried to find a guard!
Accessible Toilets
Poor
Not enough accessible toilets and no one to stop abuse. I feel there should be a radar key lock on the toilet and also more accessible toilets as there were 1000's of people. The queues for the ladies/gents was huge so they were taking the accessible ones.
Staff
Excellent
The staff were some of the best parts of my day as they went out of their way to help me with everything I needed to do.
