Overview

Although there were several difficulties with my day trip that did not stop me having a wonderful day and I would still go again next year. I told them the same in their review

Transport & Parking

3

I organised passenger assist for a train from Guildford to Olympia via Clapham. They rescheduled train without me knowing and didn't stop at Clapham. There were no ramps at Waterloo so I had to hold the open door button and Jam my chair to stop the door closing so the train wouldn't leave while my carer tried to find a guard!

Access

3

Sadly once again the disabled lift would not work, so had to go round the outside of the building to the other entrance

Toilets

2

Not enough accessible toilets and no one to stop abuse. I feel there should be a radar key lock on the toilet and also more accessible toilets as there were 1000's of people. The queues for the ladies/gents was huge so they were taking the accessible ones.

Staff

5

The staff were some of the best parts of my day as they went out of their way to help me with everything I needed to do.