Excellent - nearly full marks for accessibility
4
4
Date of visit: December 2017
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Good
Excellent, with only a couple of small gripes. I went to this branch of Pizza Express in 2011 and it had no accessibility whatsoever for wheelchair users and no accessible toilet. I'm very happy to report that this has been triumphantly fixed. And there's a hearing loop.
Disabled Access In and Around
Good
There is a sign by the front entrance directing wheelchair users to a side entrance, where there are two steps, and the staff will fetch you a good sturdy metal ramp to get over the steps. It would be useful to install a bell at the accessible entrance, there is no way to let staff inside know that you are there and need a ramp.
Parking & Transport
Excellent
The restaurant is just south of Oxford St, where many bus routes will drop you off. Tottenham Court Road tube station is step-free street to train (Northern Line), street to platform (Central Line). On the Central Line platforms, staff will assist you with manual boarding ramps. Make sure you let them know at the ticket barrier that you'll need a ramp. I don't know about parking in Soho.
Accessible Toilets
Excellent
A really good accessible toilet, well designed, with everything in place and enough space to turn around. If the restaurant is busy you will need to get staff to help clear the way to the toilet, as it's sometimes a bit obstructed by chairs and tables and coats and bags and other paraphernalia.
Staff
Good
Lovely friendly staff, excellent service. Full marks to our lovely waiter Robert, who did everything with a gentleness and tenderness as if we were his own personal honoured guests at home. One star subtracted for the manager on the evening we were there, who made a sarcastic remark, just before we were about to leave, about how long we had occupied the table. This was unnecessary and unprofessional.
Additional Information
The food is reliably excellent. There's a jazz club downstairs with jazz almost every night. But you would struggle to get there in a wheelchair, as it's down a spiral staircase.
