Disabled access lift still playing up
1.5
1.5
Date of visit: April 2019
I have experience of challenges around: moving around
Overall Rating
Poor
The main boardwalk area of Port Solent is split over 2 floors. To access the upper level you need to use either the 2 person (push and hold button) lift or you have to take the long route round the back of the building to the car park and use the access bridge behind Casa Brazil. Sadly despite many many calls to the Port Solent management office this lift still regularly fails with the door not shutting properly.
Disabled Access In and Around
Poor
See main review above but essentially there is normally always some sort of problem with the 2 person lift in front of Casa Brazil & Prezzo. Signage is poor regarding the alternative long ramped route to the other level. There is plenty of benches and seating on all levels.
Parking & Transport
Good
There are a significant number of disabled parking spaces behind most buildings at Port Solent. The problem is then relying on the 2 lifts to be in working order for you to change levels in order to access the main boardwalk area. The closest parking spaces to the two lifts are located firstly outside the Odeon Cinema and secondly behind Casa Brazil and David Lloyd Gym.
Accessible Toilets
Bad
The public disabled loo is very cold and draghty with many fixtures and fittings broken. Pull cord often tied in knots around pipework. Spacious but check bolts in wall prior to load bearing the fold down grab rail. The berth holder disabled toilet is all to often used by non disabled users because it is the largest shower area. The sign saying disabled only is too small. The pull cord is often tied to pipework or railings. It is large but sadly this is the only one of its kind in the east block. There is another in the west block. As yet unreviewed.
Staff
0There are little or no visible staff available to assist.
Additional Information
Beware wheelchair tyres, canes and walking sticks in the large cracks between the planks on the boardwalk. Mine have often got stuck and caused a trip or fall.
