Premier Inn London Stratford

patharvey

16 Apr 2018

Disability rooms nearly very good

4.5

4.5

Date of visit: April 2018

I have experience of challenges around: moving around

Overall Rating

Excellent

We stayed in a Disability Friendly room on floor 2. It had a large wheel-in shower with a sliding door to the toilet area, a lower than normal bed and the room (equipped with emergency pulls) was quite large. Difficulties were experienced with opening the door into the room (the usual problem of unlocking and opening a door whilst pushing a wheel chair through) and also in navigating a tight corner through another internal corridor door which had to be opened. The wardrobe hangers in the room were very difficult to use. There were a few floor lintels in doors and the lifts which caused some problem in crossing but they were lower than the normal problem one encounters. Apart from this, the room was very good and well thought out. Staff generally were very disability aware, the moved chairs away to enable a wheelchair user to join a table, brought food to the table etc. The hotel is close to the Shopping Centre and access from Parking Zone A takes a few minutes and is not that far away. Overall, we were pleased with the accommodation and the support we received. We would particularly comment on the fact that when we phoned to asked about the Disability Friendly Accommodation, the person on the reception desk did not know the answers to our questions so he went to the room to look and then told us the answers - really good service.

Disabled Access In and Around

Good

Plenty of single, no steps, three lifts (a little erratic in their operation with some long waits), only a few doorway floor lintels to be crossed

Parking & Transport

Excellent

Carpark A is closest to the hotel, there as blue badge parking places on most floors and even if you cannot use a blue badge, the non bb parking spaces are very close. Parking is not a problem. Public transport is within a few yards of the hotel and being Olympic Park developed, is disability friendly.

Accessible Toilets

Excellent

Accessible loos in reception and in our room, properly designed and easy to use.

Staff

Excellent

Staff were generally aware of disability issues and tried to help.

Additional Information

We would visit again and can recommend it to others