A luxury hotel with facilities for disabled
4
4
Date of visit: October 2014
I have experience of challenges around: moving around
Overall Rating
Good
My wife booked us in for a break after a difficult time. it is a top end hotel with a price to match but we were offered a hoist etc if needed! the staff were very attentive and helpful and you can get everywhere including the pool and jacuzzi. I would not recommend a powerchair in the steam room
Disabled Access In and Around
Excellent
the Keep where we stayed had a great room and a hoist was available if needed. The en-suite wet room was equipped to a high standard and the only problem was the shower seat was slippery, this was solved by them providing an extra bath mat to put on the seat. the main hotel was equipped to the same standard.
Parking & Transport
Excellent
Allocated and well marked spaces with level access everywhere I went. disabled toilets and handles in the changing rooms for the pool and no problem taking my chair into the pool area.
Accessible Toilets
Excellent
They all had grab handles in the ones I used in the room and changing area for the pool
Staff
Excellent
They were all very knowledgeable and helpfull.
Additional Information
A luxurious hotel for a real treat.
