Huge and busy but accessible
4.5
4.5
Date of visit: March 2016
I have experience of challenges around: moving around and seeing.
Overall Rating
Excellent
We booked assistance at Reading train station for the 11.50am train and were told to arrive at least 20 minutes before departure. Never a family to be late, we parked in the disabled parking space at Reading train station and had bought our tickets by 11.10am. We spoke to the man at the barrier and he let us through and said he'd radio for assistance. We knew we were early and so expected to wait but only had to wait about 5 minutes and were apologised to several times for that. We found amazing sign about the station for visually impaired. The guy who came to assist was friendly and energetic, he made the whole experience relaxing and fun and I didn't feel a burden in any way. He saw that our train was delayed and got us to an earlier train. This was great, but that train was really busy and we were last on, having to wait until everyone had cleared space for the ramp to be placed. The assistance guy was brilliant, he shouted for people to let us on.
Disabled Access In and Around
Excellent
This is a newly refurbished station and it's amazing.
Parking & Transport
Excellent
Great parking for blue badge holders, easy access, fully designed for disabled access everywhere.
Accessible Toilets
0Didn't use one
Staff
Excellent
Everyone we met was friendly, cheerful, helpful and understanding.
Additional Information
Took the fear out of train travel.
