Reading Railway Station

I was passing through Reading on a journey from Norwich and had arranged to meet up with a friend travelling from Whitby; we are both in our 80's ; he has serious mobility problems and had requested assistance . .The assistance came in the form of a young man called Will, who was working before starting at University. Will could not have been more helpful. He was courteous, confident and friendly, kept an eye on us as we waited to be collected by car and wheeled my friend to the lavatory. Thank you so much, Will.

We booked assistance at Reading train station for the 11.50am train and were told to arrive at least 20 minutes before departure. Never a family to be late, we parked in the disabled parking space at Reading train station and had bought our tickets by 11.10am. We spoke to the man at the barrier and he let us through and said he'd radio for assistance. We knew we were early and so expected to wait but only had to wait about 5 minutes and were apologised to several times for that. We found amazing sign about the station for visually impaired. The guy who came to assist was friendly and energetic, he made the whole experience relaxing and fun and I didn't feel a burden in any way. He saw that our train was delayed and got us to an earlier train. This was great, but that train was really busy and we were last on, having to wait until everyone had cleared space for the ramp to be placed. The assistance guy was brilliant, he shouted for people to let us on.