Accessible Ice
5
5
Date of visit: January 2018
I am a carer or friend of a disabled person. I have experience of challenges around: accessing toilets, moving around and understanding.
I use or have experience of: changing places toilet, disabled toilet
Overall Rating
Excellent
Good welcoming venue
Disabled Access In and Around
Good
Access is good if you are aware of the correct way in! We used the steep ramp to get in - not for the faint hearted. Afterwards we found they had moved the reception area downstairs and provide a lift but we didn't see any signage telling us this.
Parking & Transport
Excellent
They currently have building work going on in the car park which means spaces are restricted. I couldn't find the temporary entrance on this visit but there are plenty of car parks nearby as it is so close to the town centre.
Accessible Toilets
Good
The toilet space was just about manageable but the red cord stops short of the ground. (card attached now)
Staff
Excellent
The staff here were exceptional and very welcoming. Steve came with us to the ice to attach a wheelchair board and was generally very helpful.
Additional Information
A bit more signage to avoid the ramp would have been great. Also they need a longer emergency cord for the toilet. We noticed they also had a small café downstairs behind the reception area which looked inviting.
