Royal Bank of Scotland

Date of visit: February 2019

I have experience of challenges around: moving around

Overall Rating

I visited RBS using the Neatebox Welcome App. Access is on the level via self opening doors with plenty of seats to sit both in the Atrium and in the Bank itself. After several visits I have changed my Banking to RBS because of their use of the Welcome App and desire to make my visit easier and services accessible. Knowing my requirements in advance I was met and Callum who I had met before helped me with my banking and then found a chair for me to sit at the cash point to conclude my transactions. Great customer service.

Disabled Access In and Around

Very good disabled access everything is on the flat.

Parking & Transport

There is disabled parking directly outside the Bank and since it is in its own grounds easy to drop off Access is on the level. The tram stops outside the Bank, Waverley Station is very close as is St. Andrews Bus Station

Accessible Toilets

0

There is no loo accessible

Additional Information

RBS have only just started using the Welcome App in St. Andrews Square as well as Byers Road Glasgow although it has been in their Headquarters for some time. The Welcome was friendly, seating whilst waiting and help from Callum and at the cash point really it was a good Customer Experience.

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