Søstrene Grene

Søstrene Grene on Solihull High Street is a fantastic new find! It is packed with lots of lovely bits and bobs for hobbies, crafts, and presents. Access around the store There is step-free access from the street into the shop. Once inside, there is a dedicated customer pathway to follow, which makes navigating the layout very straightforward. Lots of the items were much too high for me to reach from my wheelchair, but thankfully I had family with me to help grab what I needed. The main event: THE TILL! By far the most impressive access feature was reaching the checkout. They have an incredible electric till that operates with an up-and-down motion, just like a sit-stand desk. As soon as I approached, the staff member immediately lowered the entire till to my level. My jaw hit the floor. Such a simple design, but so incredibly effective. It made me feel genuinely thought about and actively included when they designed the customer experience, which is sadly still a rare feeling. Summary If only all shops could follow Søstrene Grene into the 21st century with mechanical, height-adjustable tills that are truly inclusive to all!!! 10/10 - market leading.