disability services
5
5
Date of visit: May 2016
I have experience of challenges around: moving around and understanding.
Overall Rating
Excellent
Dear Sue Following our first visit on the 21st May I just wanted to send our thanks for such a fantastic day. From arriving the entire team were so welcoming and helpful. The disabled access and wet room was of such a high standard and allowed us to change as a family without feeling we were be singled out against other guests. I can honestly say that this has be one of the most enjoyable days out as a family in along time. He was able to access all the slides, the staff were fantastic explaining to him using hand actions how to use the slides, shaking his hand high giving him and making him smile! My son has GDD along with ADHA autism spectrum mobility limitations very little speech hyper sensitive double incontinent but he enjoyed his visit just as much if not more than any other guest. We as a family experienced a very unique day where his disability posed no barriers to the enjoyment of a family day out. We had a normal family day out all thanks to
Disabled Access In and Around
Excellent
Fantastic access
Parking & Transport
Excellent
Tram transport was great for the wheelchair to just outside the venue
Accessible Toilets
Excellent
Full accessible wet room with all aids
Staff
Excellent
Staff were outstanding the disability staff training is second to none!
Additional Information
The staff built life long memories for us
