Overview

This is one fantastic venue from the moment we arrived at the pay in desk nothing was a problem. The member of staff phoned and we were meet by another member of staff who gave there name and escorted us to one of the wet rooms. They told us if there were any problems to let them know strait away.The Sandcastle is kept at a constraint temperature and is always warm. Areas in the venue include a wave pool , A river creek , as well as a shallow waters area. There are also a number of food out lets available around the venue. This is the place to be on a wet day in Blackpool.

Transport & Parking

This must be one of the few place in Blackpool with parking so near and accessible there is a large council pay and display car park just south of the venue. There is also some parking available on the promenade near the venue. The South Pier Tram Stop is ideal for this venue and is only a short walk away.

Access

There are Wet rooms people with disabilities to use these are located next to the side of the pool and the staff will be happy to assist you to these. There are lockers located outside the wet rooms for you to use. They also have special wheelchairs that allow you to access the pool area. They will find a suitable location for your own wheelchair if required. The information sheet they produce they are Accessible friendly.

Toilets

The toilets are clean and accessible

Staff

Each and every member of staff that was on duty during our visit was amazing they do an amazing job. It is worth noting that there are also staff called Access for all Ambassadors who are there to help people with disabilities. You can ask to talk to one on arrival or by telephone before you visit on the safety helpline 01253 340721.

Anything else you wish to tell us?

This is a fantastic place to visit and well worth a visit if you are in the area. The Sandcastle Water park must be the most accessible disability friendly place in Blackpool. They also have special wristbands that allow you to put money on to use at any of the food outlets in the venue any cash you do not use is returned to you at the end of your visit. They information leaflet on the venue even has Euan's Guide on it .