Shakespeare Medical Practice.
4
4
Date of visit: January 2020
I have experience of challenges around: moving around
Overall Rating
Good
The main entrance to the building is somewhat tricky to find & is poorly sign-posted; essentially you end up circling the building to reach the car park, & there is an unassuming porch area that is easily missed. There is, however, an automatic door to enter the surgery in this sheltered area. There are 3 different windows where you can speak with various receptionists; make sure you check the signs & go to the right one, or ask if necessary. The windows are low enough to be reached comfortably from a wheelchair. The sign-in screens are to the right of these windows & can also be reached from a wheelchair. The waiting room is spacious, allowing for easy manoeuvring around the floor, & doctors come into this area to call people into their appointments. The waiting room is on two levels joined by a wide, smooth ramp. The disabled toilet can be found just off the waiting room & looked quite small, but fairly clean. Staff are friendly & helpful; don't be afraid to ask questions if you need to! There is a car park for the surgery; be warned that there is a distinct pavement parking issue & limited accessible bays. Alternatively, it is on a main road with several bus stops in the vicinity. The pavements nearby are wide, smooth, & have multiple traffic-lighted crossings.
Disabled Access In and Around
Good
Parking & Transport
Good
Accessible Toilets
Good
Staff
Excellent
