Sheffield's bus and coach station
3
3
Date of visit: September 2025
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Average
Sheffield Interchange is a large bus and coach station where you can get National Express and Flixbus coaches, as well as bus services to locations around Sheffield. It’s set across three terminal buildings, with each terminal having stands on either side. It has around 33 bus stands in total, each with an identification marker which is one letter followed by a number, e.g. A1, B2, C3, etc. Each terminal building is covered and heated with automatic sliding doors at each stand and entrance. There is seating regularly interspersed throughout the buildings. Across the whole station there is a café, a WHSmith and an information desk. The café only took cash when I was there. The terminal building that had the stands beginning with D and E letters also had the accessible toilet. This building also had two different levels of bus stands with ramps between the two levels. The ramps were quite steep and slightly difficult to manage in my manual wheelchair. The entire station had step-free access with smooth flooring and automatic sliding doors. The floor was mainly tiled but at each main entrance there were mats or carpet placed to absorb water in bad weather. A number of zebra crossings gave level access between each terminal and the surrounding roads. It was quite a quiet station, I didn’t see any part of it particularly busy on the occasions I was there.
Disabled Access In and Around
Average
The entrances to each building and at each bus stand had automatic sliding doors and the indoor flooring was all very smooth. Most of the flooring was tile, however, by the main entrances there were mats or carpet instead to absorb water in bad weather. Some of the bus stands were at different levels meaning that there were some ramps inside the building. The building with the stands beginning with D and E had quite steep ramps to connect the two levels. I was able to push myself up the ramp independently in my manual wheelchair but it was a bit of a struggle. There was also a set of stairs between the two. The stairs had a grab rail alongside them but neither of the ramps had any rails. Between each building there were level zebra crossings which provided smooth and easy access between each area. There was regularly spaced seating throughout the station, although I didn’t see any plug sockets near any of the seating. The seating was benches of four metal seats together. There was always a member of staff at the customer service information desk and they seemed very friendly. I didn’t see any information available in alternative formats such as BSL or Braille.
Accessible facilities: Step-free access to most areas, Seating at regular intervals, Step-free entrance, Single-level venue
Parking & Transport
Good
I travelled to this place by walk or wheel
The National Express and FlixBus coach services that are available from here are available from stands E1 - E4 but there are no facilities to print or buy coach tickets at the station. This must be done in advance of your arrival. There are also a large number of local Sheffield bus routes that stop here. The bus routes available are: 2, 7, 8, 9a, 18, 29, 41, 43, 44, 50, 50a, 50b, 53, 56, 57, 65, 73, 80a, 86, 95, 95a, 120, 135, 208, 216, 218, 252, 256, 257, 258, 271, 272, X3, X5, X7, X17, X54, X71 and X74. Just 220 metres away from Sheffield Interchange is the train station where you can get train services run by East Midlands Railway, CrossCountry, TransPennine Express and Northern Trains. These provide services to locations such as London St Pancras, Norwich, Liverpool Lime Street, Edinburgh Waverley, York, Newcastle, Plymouth, Reading, Cleethorpes, Manchester Piccadilly, Leeds, Nottingham, Scarborough, Lincoln, Huddersfield, Doncaster and other stations along the way. The path between these two buildings has a canopy providing cover from bad weather for most of the distance. Connected to the station is a tram stop where you can access the SuperTram services. From the Sheffield Station tram stop, you can access the Blue and Purple lines. The Blue line travels from Halfway to Malin Bridge. The Purple line travels from Herdings Park to Cathedral. In order to connect to the Yellow and Black lines you would need to travel one stop into the city centre where you would be able to access all four services via the Fitzalan Square tram stop. There is no on site car parking available. Just over the road from the bus station is a multi-storey car park called Arundel Gate car park. This is a paid car park with a height restriction of 1.98 metres. The signage at the entrance of the car park indicated that it had accessible parking bays. Near the train station there is also the Q-Park Sheffield Station car park which has a number of accessible parking bays and electric vehicle charging stations.
Accessible facilities: Public or on street parking
Accessible Toilets
Average
The accessible toilet was located in the same building as the customer service desk and the stands beginning with D and E. It was controlled by an intercom which you had to buzz to gain access. It did seem like sometimes it could take a long time for this to be answered. Once the staff had given access, the door opened outwards. Inside, the door had a horizontal grab rail to make it easier to close from inside the toilet. There was then a twist lock to lock the toilet from the inside. To the left of the door was a green button which had to be pressed to allow the door to open again once you had unlocked it. The door wasn’t automatic but the button allowed the door to open in the same way the intercom did. This was a very spacious toilet with lots of room inside. There was lots of room for a right-side transfer and a grab rail could be raised and lowered on that same side of the toilet. On the opposite side, underneath the toilet roll dispenser, was a fixed, horizontal grab rail and above that was a fixed, vertical grab rail. Behind the toilet, a red emergency cord was hanging freely to the floor. To the left of the toilet was a small sink which had a single, manually operated tap (no automatic sensors). The tap twisted to adjust the temperature of the water and lifted up and down to control the flow of water. Above the sink were two fixed, vertical grab rails and a manual soap dispenser. To the left of them was an automatic hand dryer. This toilet also had baby-changing facilities. When I used this toilet I thought I had locked it via the twist lock on the inside of the door. However, someone outside then buzzed the intercom and was able to enter the toilet. Luckily, I was only washing my hands at the time! I’m not sure if this was a poor lock mechanism or if it was my mistake!
Facilities: Accessible toilet
Staff
The staff I saw seemed friendly and easy to locate.
