Token disability help for wheelchair users.
2.5
2.5
Date of visit: September 2024
I have experience of challenges around: moving around and understanding.
Overall Rating
Average
Cinema seating area is good as is the car parking at the back. However the door is very narrow to get in and the timing on the door is quick to close. Toilets bad.
Disabled Access In and Around
Average
The doors at front and back are narrow so if you are in a wide wheelchair, you might feel a bit tight getting through them. The cinema door is quite heavy and I needed help to get in and out of the cinema. The food places are high up and hard to see the ice-cream. Queuing up for popcorn is difficult as it is a tight area. My carer went for me in the end.
Parking & Transport
Good
Travelled in own car and parking at the front of the cinema is very busy so go around the back. There is plenty of accessible space around the back entrance.
Accessible Toilets
Bad
On occasions I’ve been to this cinema, the toilets were locked and out of order. I was unable to use the toilet at all. There is only one disabled toilet. On the one occasion I did manage to use it, the toilet is very small and hard to navigate in a Powerchair.
Staff
Poor
Staff don’t help you at all. They are simply not there. There is one person by the door to check your tickets and they are too busy checking tickets to help.
