Newly refurbished with high tables and stools but Starbucks have agreed to make it more accessible
2
2
Date of visit: February 2020
I have experience of challenges around: moving around
Overall Rating
Poor
This review is for the Starbucks in St Pancras international. It is one in a large chain of coffee shops. This branch was recently renovated and Starbucks have agreed to change the design following disabled people complaining. Ann Webster tweeted me to say "Tina - we have already challenged this before on Twitter recently - I went to St Pancras to check it after @Christiane raised it on here. The BBC got involved and Starbucks have agreed to change the design -the Regional Manager contacted me and I posted on here to tell everyone". Thank you Ann and everyone who raised this. My review shows how the branch looked today (24/02/2020).
Disabled Access In and Around
Poor
There is a wide open door space and level entry and step free access throughout. The counter area is at standing height. There are high tables and stools, which I find difficult to sit and balance on so I decided not to stay. Immediately outside of the café there are free standing tables and chairs which customers can use, but these are in the concourse, where it is busy with people walking by.
Parking & Transport
Excellent
Starbucks is on the ground floor of St Pancras International Station. The nearest tube station is King's Cross and it has step free access. Several buses routes stop very close by.
Accessible Toilets
0There is no accessible toilet in Starbucks. However, there are accessible toilets in the station. I did not use them on this visit.
Staff
0I didn't stay and speak to any member of staff.
Additional Information
Thanks to Ann Webster raising this, the current design is going to changed to a more accessible one. When I know the alterations have taken place I will return and write a new review.
