Sunderland Museum and Winter Gardens

We checked on the Internet before arriving. It stated that the winter Gardens lift was out of order so we couldn't do the treetop walk but on looking at everything else the museum had to offer we didn't mind this. However when we got to the museum you have to go through the shop although I was in a wheelchair nobody at the shop said anything to us at all. We looked at the exhibitions on ground floor and then went to the lift only to find it was out of order as well. This was really disappointing as the staff at the entrance didn't advise us and when my husband spoke to them we were told to complain to the council as it was down to them.

Sunderland Museum and Winter Gardens is accessible to anyone with any ability. It is evident they have followed relevant guidelines on access and the layout throughout makes it easily accessible.