Lovely place to go!
5
5
Date of visit: November 2025
I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets, dexterity or coordination, moving around and understanding.
Overall Rating
Excellent
The Donkey Sanctuary is a really lovely place to go, no visit to Cornwall/ Devon is complete without it! The staff are all really nice through the whole place, and the donkeys are adorable. The paths are wide but often gravel or a sort of plastic mesh which my wheels unfortunately kept catching on! There's no changing places toilet but there is a disabled. Unfortunately there were 3 bins in the corner so difficult to transfer! The lift up to the gift shop and toilets was a bit dodgy, it didnt always want to move, but a lovely member of staff helped us and pressed the buttons from the bottom so it worked. Lots of parking available. Wheelchairs and scooters available to hire (I should've hired a scooter and would next time!)
Disabled Access In and Around
The doors to the visitors centre are automatic, the others aren't. The lift was a bit dodgy but the staff were happy to help.
Accessible facilities: Lift to all areas, Step-free entrance, Step-free access to most areas
Parking & Transport
Excellent
I travelled to this place by personal vehicle
Lots of parking, all free, including disabled spots.
Accessible facilities: Dedicated on-site parking
Accessible Toilets
Good
The toilet wasn't massive but had transfer space. Unfortunately there were 3 bins in the way. There were grab bars and the red cord was immediately visible. The sink and dryer were at a wheelchair users height.
Facilities: Accessible toilet
Staff
Excellent
Staff were all extremely friendly and helpful, I felt they went out of their way to make sure we enjoyed our visit.
Comments
thedonkeysanctuary
10 Nov 2025
Hi Nell, Thank you for taking the time to review the sanctuary. We hope you had a wonderful visit. Thank you for pointing out ways we can make our attraction more accessible to visitors. We will ensure to take on your feedback and implement all that we can. We hope you will be able to visit again soon.
