Really lacking in all respects
1.5
1.5
Date of visit: June 2019
I have experience of challenges around: a hidden impairment, dexterity or coordination, hearing, moving around, seeing, speaking or communicating and understanding.
Overall Rating
Poor
We booked a sea view, and didn't get it. Nor did we receive an apology or any explanation. The room was described as a Premier room, but it wasn't particularly large; was gloomy, had a gaping hole in the ceiling above the shower. Nor did it have a fridge. There was very little cupboard space. Very poor lighting. Terribly cheap bedding. No telephone. In short, very sub-standard. The door from the car park didn't work so my wife had to wheel herself round to the front of the hotel. The car park was tiny and didn't have enough space for all the residents. This meant that cars would get blocked in all the time. There was never anyone on reception - and as already mentioned, no phones in rooms. So if you needed anything, you had to try and find someone. Utterly hopeless for a hotel that is meant to cater for those with special needs. The food served was really terrible. School dinners at best. The place is terribly overpriced. I suspect they get away with it because they are one of very few hotels catering for disabilities. But as far as I am concerned they don't cater for this market at all well. Having complained to head office about having paid for a sea view and not receiving one, I received NO response. Utterly utterly hopeless. This place is to be avoided at all costs, which is a shame because Llandudno is lovely and the position of the hotel is excellent.
Disabled Access In and Around
Poor
The ramp to the front had one section that was clearly too steep. And the automatic back door from the car park was broken and couldn't be accessed.
Parking & Transport
0Dreadful. Far too small. Cars would constantly get blocked in.
Accessible Toilets
Good
Toilets were adequate.
Staff
Poor
Nobody helped us from the car park. They did once we were inside. Nobody explained or apologised that we hadn't been given a sea view, which we had booked.
Additional Information
I wouldn't recommend this hotel to other guests.
