The Visitor Centre is fantastic!
4.5
4.5
Date of visit: February 2016
Overall Rating
Excellent
Absolutely loved the access around the Kelpies attraction and the new visitor centre. There is just so much space!
Disabled Access In and Around
Excellent
The new visitor centre is fantastic! Accessible parking right outside, wide smooth pathways up to the front door which opens automatically. The centre is bright, and you are greeted with the most friendly welcome by somebody at reception. This is where you book tickets for the Kelpie tour which is itself wheelchair accessible. Inside the visitor centre there is a brilliant space which kids and adults alike will love. It has low, moveable benches in front of a video screen, fascinating illustrations all at low level, desks to play with lego and a drawing table (again at a great height for wheelchair users). The cafe inside the building has plenty of tables with removable chairs too. Just great.
Parking & Transport
Good
This is perhaps the only downside to visiting the Kelpies - parking can be difficult in summer months. They have overflow car parks etc. but as public transport in Falkirk really isn't great, the car parks are really quite important. Luckily, I visited in winter and there were plenty of spaces and ample accessible parking areas.
Accessible Toilets
Excellent
It is so great to see the baby changing facilities separate from the accessible toilet! The toilet was large and clean, and I even spotted a Euan's Guide Red Cord Card!
Staff
Excellent
Couldn't be friendlier, and when asked about disabled access to the Kelpies themselves the man we spoke to had answers ready straight away and was exceptionally helpful. Fantastic.
Additional Information
Definitely worth a visit, don't let the parking situation put you off as they are very good at accommodating people who need to use accessible parking spaces. It is just worth noting that it can get very, very busy in summer.
