Good for first time wheelchair user
3.5
3.5
Date of visit: March 2017
I have experience of challenges around: moving around
Overall Rating
Good
This was my first outing in a wheelchair but it went smoothly, staff were friendly and on the whole the museum was accessible
Disabled Access In and Around
Good
All floors were level and easy to use. Lifts were sometimes hard to find. Roughly half of the displays were too high to read without standing. Wheelchair hire was quick and easy.
Parking & Transport
Good
Travelled to South Kensington underground, approx 10 min walk including stairs from there
Accessible Toilets
Average
Not much space, okay as I can stand alone from my chair but think it would be a struggle for anyone needing support
Staff
Good
Staff at wheelchair hire desk very friendly. Other staff pleasant, but did not go out of their way to help
