The OVO Arena Wembley

Overall rating

About

The OVO Arena is London's most iconic concert and events venue, with state of the art facilities, excellent transport links. Please call our specialist line 020 8782 5629 for advice and bookings or visit our website www.ovoarena.co.uk for accessible information and event listings.

Reviews

Overall rating

(3 reviews)

Overall rating breakdown

5 0
4 2
3 1
2 0
1 0

Access (avg.)

3.83

Parking (avg.)

2.66

Toilets (avg.)

2.33

Staff (avg.)

wysegazer

Mar 2023

4.5

Great views, good provisions

Had a great experience with very good views of the gig at the Ovo arena recently using powerchair and cane. Very happy with all provisions, bar the single lift for disabled patrons/those in the seating area, meaning at the beginning or end of the show you could be waiting some time to enter/leave.

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trainman1958

Nov 2022

Brilliant gig and great staff at venue

Went to see Nightwish at the Wembley arena . We stayed overnight in the Hilton next to the arena which meant getting there on a cold night quick and easy . I’d already told them I was bringing medical equipment and they told me to go to door 1 at the front instead of queuing at the door on the ticket . Staff very friendly and I was directed to door 1 with other people in wheelchairs or scooters. Easy to get through security but then a long wait for the only lift which was old to take us to the 1st level . Found our door not too far away after passing the snack , drinks and merch stands . All near by . The wheelchair area in my block was on the side and had nice seating for carers . It blended in with the other seating so you didn’t feel segregated. Although there was room for 7 people , it was only me and my husband plus a guy at one end so we had the are to ourself !! I could then turn to see the stage which was great . Getting our was even easier as opposite our end was doors to the street and ramp to the front of the arena so no need to go back down the other end to the lift . 5 mins later we were back in our hotel room !!

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aroundandupsidedown

Aug 2014

3.5

The SSE Arena, Wembley - Filming of X Factor

An overall very competent handling of the needs of physically disabled wheelchair users. More ramps needed however, as understanding of 'level access' a little shaky and was made to mount a doorway which was far to high for my wheelchair. I know from experience this has the potential to break my chair, and does not help pain levels.

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Disabled Access Information Provided by The OVO Arena Wembley

Disabled Access at The OVO Arena Wembley

The OVO Arena, Wembley has worked closely with the charity Attitude is Everything to ensure that anyone with accessibility needs has the best possible time, please see below information which may help you when planning your visit. Booking and Collecting Tickets Booking in Person Tickets for all events can be booked in person; The venue Box Office is open on event days from 12 noon. These hours are extended to approx. 9pm on event days. It is situated at the front right of the building on Arena Square.  All positions have audio loop, which can be used by adjusting your hearing aid to the ‘T’ position.  There are two dropped down counter positions to assist wheelchair users. Accessible Booking Line The accessible booking line is open between 10.30am - 4.30pm Monday – Friday for advice and bookings, please call us on 020 8782 5629. If you need any more information on our facilities or access please contact us on any of the above or email us on customerservices@ovoarena.co.uk Wheelchair tickets are available on selected shows; you are advised to check the event page to see if tickets are available, if not then please call the accessible booking line for availability. Ambulant disabled guest and personal assistant tickets are available through the accessible booking line. Collecting Tickets Collecting tickets on the night will be from the Arena Box Office, details on opening times during event days are above and provisions are made for wheelchair guests when collecting, please speak to a member of staff on arrival that can assist you. Personal Assistance Tickets The Arena will provide one free personal assistant ticket with one full paying disabled ticket, please contact the accessible booking line for more information, please be aware that due to personal assistants needing to be able to able to assume primary responsibility during emergencies, the minimum age for a personal assistant ticket is 16 and above. The OVO Arena accepts the Access Card – for more information on this card please visit www.accesscard.org.uk Other suitable forms of proof are: • Disability Living Allowance (DLA) / Attendance Allowance (AA) • Personal Independence Payments (PIPs) • Assistance dog ID • Other evidence will be considered on a case by case basis Queuing If you have difficulty queuing, please speak to a member of staff on arrival to your entrance printed on your ticket, we can sort out priority entry for you, once venue doors have been open. Alternatively you can email customer services and we can arrange permission via an email for early access, usually when the main foyer opens for you to rest before the rest of the venue opens. Inside the OVO Arena Getting around the OVO Arena The OVO Arena has level access from the foyer entrance doors to the dedicated disabled bays via our public lift, other entrances are level access and on the same level as the disabled bays, for any information on the event night please visit our reception which is at the far left of our main foyer or speak to any member of staff who is happy to help. Refreshments and Merchandise Refreshments and merchandise units are located within various areas of the arena; Dropped Counter units are available for food and drink on both the North and South Concourses. You can also purchase food and drink straight to your seats using the venue app. The North and South Merchandise units have lower counters and staff will happily assist you in purchasing any official merchandise or orders. Accessible seating and Wheelchair Bays There are 25 wheelchair accessible spaces within the auditorium and a number of seats for ambulant disabled patrons; we also have chairs for your companion to sit with you. Limited wheelchairs are available from reception, on a first come first serve basis in order to assist you to your seats should you require, please call before you visit so we can arrange a chaperon to welcome you on arrival. These can be booked by emailing customer services on customerservices@ovoarena.co.uk a deposit of £50 is required which will be given back to you on return. Assistance dogs Assistance dogs are welcome; however dependent upon the event may not be able to remain within the auditorium once the show begins, in such cases alternative provision will be made. Please check prior to arrival, dog water bowls are available at reception. Hearing Assistance There is an infra-red hearing assistance system available within the auditorium. Receivers are available for use with or without hearing aids from the venue reception in the foyer; a refundable deposit will be required for security. The hearing loop works in N4 - N12 and S4 – S12 rows A-H, N3 – N9 and S3 –S9 rows J – R, E3 rows A-O and E4 rows J-O. Assisted Performances The OVO Arena is able to offer assisted performances such as sign language interpretation to shows in which a guest required this, in conjunction with the promoter, the venue will work to ensure an assisted performance for this event can be achieved, where possible the venue will ensure that the most sufficient seats are available for the guest to watch the performance and also see the interpreter as practicably possible taking into consideration seating formats, production theming and other guests. Toilet Provisions Accessible toilets are located at various points within the arena building, these are:  Concourse Level – there are 3 accessible toilets on both the North and South Concourses. These are located centrally, no more than 40 Meters from the wheelchair viewing platforms in the auditorium.  Foyer Level – The Public accessible toilets are located off the main entrance foyer.  Restaurant Level – Accessible toilets are located next to standard toilets. • In addition to our accessible toilets we also have an Adult Changing Space located in the foyer. This toilet allows people with profound and multiple learning disabilities, as well people with other physical disabilities such as spinal injuries, muscular dystrophy and multiple sclerosis space to use the toilets safely and with comfort. Our space provides: • A height adjustable adult-sized changing bench • Mobile hoist Space in the changing area for the disabled person and carer • Height adjustable sink • Hand dryer • A non-slip floor All our accessible toilets are radar key operated - if you do not have your own, these are available from staff situated in blocks S10 and N10 on each event. Special Effects Some events may include special effects such as smoke, haze, pyrotechnics and flashing and strobe lighting, please speak to reception for more details on your arrival. Emergency Evacuation In the unlikely event of an emergency evacuation, there are special provisions for wheelchair and disabled guests.  All alarm systems within the Arena have Audible warnings; venue staff will alert guests in areas and will assist where needed.  Evacuation routes from foyer and concourse levels offer flat floor egress.  In the event of evacuation from the restaurant or hospitality areas, lifts cannot be used and staff will assist you to a place of refuge to await assistance. Medical Requirements If you for any reason you need to bring medical supplies or medicine with you to an event, please email customerservices@ovoarena.co.uk with information as to what you need to bring, if you can include the show you are coming to see and seat number/s, we will email you back confirming we have received your request. Please then just show the email confirmation from us at your ticket entrance for access, alternatively we will arrange for you to meet our front of house manager on arrival to discuss any additional needs you might have if you need to bring food or drink to manage a medical condition then please also email above, we can make provisions to allow this to be brought in. We also have a dedicated medical team on events that can assist if needed.

Accessible parking at The OVO Arena Wembley

Car Parking Vehicle Drop Off / Car Parking There is ample car parking on site for blue badge holders located at the front of the Yellow Car Park or located on every level of the Red Car Park – accessed via Engineers Way or First Way. We would advise that you pre book early for a discounted rate at www.wembleyofficialparking.com It is approximately 600m from the blue badge holder’s bay to the entrance of the OVO Arena Entrance; this route is accessible for wheelchair users, which is all on a smooth surface (tarmac and block work). Please ensure the blue badge holder is present at the event and you have this with you when using one of the dedicated spaces. Lakeside way offers a drop off and pick up point by the South West and OVO VIP entrance for any disabled guests who may have difficulty walking long distances from the car. Please be aware that this has a drop off/pick up time of 15 minutes maximum as this is a private road. There may be some occasions when the road is closed due to the area being busy, therefore cars may have to stop at the top of Lakeside Way which is around 420m walk from the South West entrance. On some busy event days, there a local road closures, therefore we advise you to arrive early to avoid congestion within the area, parking will also be limited so we would recommend you book early or use public transport if you can and walk to local stations to avoid queuing. Please check for up to date road closures within the local area.

Dedicated on site parking

Toilets features at The OVO Arena Wembley

Toilet Provisions Accessible toilets are located at various points within the arena building, these are:  Concourse Level – there are 3 accessible toilets on both the North and South Concourses. These are located centrally, no more than 40 Meters from the wheelchair viewing platforms in the auditorium. The toilets are labelled with LH (Left Hand)or RH (Right Hand) Transfer  Foyer Level – The Public accessible toilets are located off the main entrance foyer.  Restaurant Level – Accessible toilets are located next to standard toilets. • In addition to our accessible toilets we also have an Adult Changing Space located in the foyer. This toilet allows people with profound and multiple learning disabilities, as well people with other physical disabilities such as spinal injuries, muscular dystrophy and multiple sclerosis space to use the toilets safely and with comfort. Our space provides: • A height adjustable adult-sized changing bench • Mobile hoist Space in the changing area for the disabled person and carer • Height adjustable sink • Hand dryer • A non-slip floor All our accessible toilets are radar key operated - if you do not have your own, these are available from staff situated in blocks S10 and N10 on each event.

Changing Places toilet

There is a Changing Places toilet, which includes an adult-size changing bench, toilet, sink and hoist.

Accessible toilet

A designated accessible toilet designed for wheelchair users and others with visible and non-visible accessibility requirements is available within the main public areas.

Accessible formats at The OVO Arena Wembley

Large print

Information is available in large print format.

Accessible services at The OVO Arena Wembley

Assistive listening system - Hearing Loop

There is an assistive listening system available e.g. a hearing loop.

Assistive listening system - Infrared

Assistance dog facilities

Other features at The OVO Arena Wembley

Wi-Fi

Wi-Fi is available for customers.

Carers Discount

More Information

For additional detailed accessibility information, please contact: customerservices@ovoarena.co.uk

The OVO Arena Wembley

About

Reviews

Disabled Access Information Provided by The OVO Arena Wembley

Disabled Access at The OVO Arena Wembley

Accessible parking at The OVO Arena Wembley

Toilets features at The OVO Arena Wembley

Accessible formats at The OVO Arena Wembley

Accessible services at The OVO Arena Wembley

Other features at The OVO Arena Wembley

More Information

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