Beautiful hotel, mixed experience
3.5
3.5
Date of visit: February 2020
I have experience of challenges around: a hidden impairment and moving around.
Overall Rating
Good
Our scores are based on our experience and would have been higher otherwise. We stayed in this hotel for Valentine’s Day. The hotel is beautiful and Art Deco themed. We entered through the main entrance and got booked into a beautiful accessible room. The room was large with plenty of room for an electric wheelchair to manoeuvre and the bathroom was large and very well designed. My girlfriend really likes a bath and this was the first accessible hotel room we had seen with a proper bath and all the accessible rails. This was a big plus to our stay and they clearly had input from disabled people when designing the rooms and you could tell. Unfortunately, we encountered a problem when returning from dinner out. The main accessible entrance at the front of the hotel was locked even though the regular entrance was not. This meant that my girlfriend had to sit outside, in the cold, for ten minutes while I went in to get a porter to unlock the door. The staff had trouble finding the key so we had to enter through the other entrance in Leeds City station. We had the same issue with the door the next day. We contacted the hotel about this and they did apologise. We would be willing to stay again to see if the issues were corrected.
Disabled Access In and Around
Good
There are two accessible entrances to the hotel. One is just to the left of the main red carpeted revolving door and the other is through Leeds City train station. The ramp for the front entrance is very steep and some wheelchair users may struggle. There are lifts to all floors.
Parking & Transport
Excellent
There is direct access to the hotel through Leeds City train station. There is valet parking available but we do not know the costs of this. Taxi drop off is at the front of the hotel.
Accessible Toilets
Good
Staff
Good
The front desk staff were polite but seemed quite understaffed. We had a drink in the bar. The bar itself is down four stairs and table service is advertised. We struggled to get table service and I had to go to the bar to order. Our drinks were a while in arriving.
