Loved the palate postcards!
4
4
Date of visit: December 2015
I have experience of challenges around: moving around
Overall Rating
Good
Interesting multi-sensory attraction at the top of the Royal Mile all about whisky. Good access throughout and helpful staff upon arrival. We did book ahead however as we were a large group.
Disabled Access In and Around
Good
Entry to the attraction is via automatic doors into a wide corridor. There is a queueing area once inside which may get quite busy. Probably best to book ahead to skip the queue. There is one wheelchair accessible barrel for the whisky barrel tour ride, however only one wheelchair user may access the ride at a time. The ride only lasts ten minutes though, so the wait isn't too bad. The ride is quite dark and includes projections and flashing lights. The second part of the tour lets you explore more of the whisky making process. There are tactile exhibits which let you feel peat and more. There were also handheld guides for audio description. The palate discovery experience was my favourite part of the tour! We had to use our sense of smell to decide which whisky we would like to try. There is of course Irn-Bru available for younger people and non-drinkers! I was amazed by the bottle collection as well. Be aware there are a lot of shiny, reflective surfaces in the room containing the collection. You will pass through the shop before leaving the attraction, it has wide corridors between display shelves and another automatic door back in to the entrance corridor to exit.
Parking & Transport
Poor
The attraction is located at the top of the Royal Mile with the nearest on-street parking about a ten minute walk away. The nearest buses stop on North Bridge just a little bit further down the Royal Mile. The main street is cobbled, however there are concrete pavements either side.
Accessible Toilets
0I didn't use any of the toilet facilities at this attraction, however there are accessible toilets on site.
Staff
Good
The staff were expecting our arrival and were friendly and helpful throughout. One staff member showed us which doors we could use for wheelchair access (staff only doors) which was handy, and the doors simply led through to other corridors so we didn't feel like we were in back rooms or restricted areas.
Additional Information
Overall a very interesting attraction with good disabled access. You'll learn a lot about whisky in the process!
