A great day out!
5
5
Date of visit: February 2020
I have experience of challenges around: a hidden impairment and understanding.
Overall Rating
Excellent
We decided to visit the Tower of London on our visit to London. We are a family of two adults and four children. My husband has MS and our youngest son is undiagnosed ASD. I had looked on their website and found they have yellow lanyards for hidden disabilities. They responded to my emails quickly and answered any questions I had. We booked our tickets online and I was able to get a free carers ticket with proof of my husband's disability when we arrived. Both my husband and my son were given a yellow lanyard which meant we were able to skip the queues. There wasn't much of a queue to gain entry but the queue for the Crown Jewels was really long. I approached a member of staff who immediately spoke with a colleague and took us to the front of the queue. We were taken through a different entrance and then straight to the front of the queue. They were so helpful and professional,nothing was any trouble. We had a great time at the Tower of London,made so much easier by their approach to hidden disabilities. Fantastic!
Parking & Transport
Excellent
Tower Hill tube station is about a five minute walk away.
Staff
Excellent
Great staff, professional and discreet-nothing was too much trouble.
