Thunder Lane Post Office - good accessibility & range of services
4.5
4.5
Date of visit: May 2016
I have experience of challenges around: moving around
Overall Rating
Excellent
This Post Office has wide, press button operated door with flat entrance and although is 'full' of racks with cards etc, I am able to access in & turn round in my large Pride Mobility Scooter. The racks etc might be a visual overstimulation challenge for eg autism or some visual impairments, but no more than many other small independent stores. Although the roped queue system to main tills is tricky, the staff are very keen to help and will either open the side till or come & take goods & money from you. There is a small amount of off road parking and (although road can get busy) street parking too ..it is on a bus route and there is a pedestrian crossing nearby. The staff are very keen to assist and with a large elderly customer base, I've witnessed staff be very patient and helpful with the challenges transactions can offer. They have a dedicated Facebook Page & have an outdoor cash point, offer full PO services & have photo booth
Disabled Access In and Around
Excellent
Wide, press button door, completely flat entrance and no changes in level in store. Only downside is crowded with goods, but I accessed with large mobility scooter & with care could turn around. Staff happy to access goods I wanted to see that 'too tight' to access in scooter. I can access these areas on my manual wheelchair
Parking & Transport
Good
There is a small off road parking section with one allocated disabled space and street parking. It is on a bus route ( which cannot guarantee that buses have wheelchair access) At busy times, parking can be tricky - but blue badge holders could park on yellow lines nearby.
Staff
Excellent
Very helpful. Happy to support those challenged with forms etc. Also very happy to help gaining access to see goods and make payments etc
