4
Easy Boarding, Broken Loo!
This station has six platforms served by Greater Anglia and East Midlands Railway services. It was step-free throughout and mostly all undercover, apart from some sections of the platforms. Outside, there was a small car park with some disabled spaces, a set-down section for those being dropped off, a taxi rank and bus connections.
Inside, there was a manned ticket office with outward-opening automatic doors, as well as three ticket machines in the entrance hall. The station then opened up into a larger space with lots of natural light and several shops including WHSmith, Starbucks, Costa Coffee, Subway and AMT Coffee. Lots of options for your travelling snacks!
In the main part of the station, there was a manned assistance and information desk in the centre. Behind this there was also an assistance office for those that needed, or had already booked, passenger assistance. There are boarding ramps available, although the Greater Anglia trains have a retractable step that bridges the gap between the train and the platform. It meant that there was only a small lip to navigate, so I didn’t need a boarding ramp. I could have even got on and off independently if I didn’t have my luggage with me!
The station has a small amount of seating available in the main part of the station and there were also some benches on each platform too. There were male and female toilets available and while the station did have an accessible toilet, I wasn’t able to use it as it was out of order when I visited.
The platforms are partially covered by canopies but large parts of the platforms aren’t covered. The accessible carriage on the Greater Anglia trains mainly seemed to end up in the section that was open to the elements.
The station had a hearing loop available but I didn’t see any other alternative formats being used at the station.
This station has six platforms served by Greater Anglia and East Midlands Railway services. It was step-free throughout and mostly all undercover, apart from some sections of the platforms. Outside, there was a small car park with some disabled spaces, a set-down section for those being dropped off, a taxi rank and bus connections.
Inside, there was a manned ticket office with outward-opening automatic doors, as well as three ticket machines in the entrance hall. The station then opened up into a larger space with lots of natural light and several shops including WHSmith, Starbucks, Costa Coffee, Subway and AMT Coffee. Lots of options for your travelling snacks!
In the main part of the station, there was a manned assistance and information desk in the centre. Behind this there was also an assistance office for those that needed, or had already booked, passenger assistance. There are boarding ramps available, although the Greater Anglia trains have a retractable step that bridges the gap between the train and the platform. It meant that there was only a small lip to navigate, so I didn’t need a boarding ramp. I could have even got on and off independently if I didn’t have my luggage with me!
The station has a small amount of seating available in the main part of the station and there were also some benches on each platform too. There were male and female toilets available and while the station did have an accessible toilet, I wasn’t able to use it as it was out of order when I visited.
The platforms are partially covered by canopies but large parts of the platforms aren’t covered. The accessible carriage on the Greater Anglia trains mainly seemed to end up in the section that was open to the elements.
The station had a hearing loop available but I didn’t see any other alternative formats being used at the station.
For additional detailed accessibility information, please contact: contactcentre@greateranglia.co.uk
