Tower Gateway DLR Station

London

1 review

Review this place

mrsmollyc

13 Aug 2026

Tower Gateway DLR station

Date of visit: July 2026

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

The two lifts that travel between street level and platform level. In the centre of the two lifts are tactile buttons, one for each lift, and signage.

The platform with a red DLR train stopped on it. The train is on the left of the image. On the right you can see a help point with the black and white hazard markings visible down the side of the help point. In front of the help point is a painted teal symbol to make the help point easy to spot as it contrasts highly to the dark flooring and makes it visible from further away.

Some of the seating available on the station platforms. There are four individual seats together. The seats are metal and the backrests are connected to the seat. There are armrests between each seat and at either end. The armrests at either end are yellow as opposed to the ones in between each seat, which are grey

The gap between the train and the platform which is quite small. The train has stopped slightly higher than the platform so there is a slight height difference between the two. You can see the yellow tactile markings followed by a painted yellow line before the platform ends. The very edge of the platform is painted white and the edge of the train is also white, making it easy to see where each one ends and where the gap is between them

Overall Rating

Good

This station is in a very busy part of London and is also the end of the line so it only has one set of tracks. There are two platforms on either side of the tracks, at busy times, one side is used for people to disembark and the other is for people waiting to board before the train travels back towards Beckton again. At quiet times, like when I visited, you could disembark from either side. The platforms have canopies over them so they are mostly covered. There may be some spots close to the edge of the platform or when transferring between platform and train that may not be protected from bad weather. There are tactile markings at the edge of the platform and there are help points to call for assistance or notify of any emergencies. The DLR trains stop level with the platform with a very minimal gap between the train and the platform. The newer DLR trains provide slightly better access and have better signage to indicate the best boarding places for those in wheelchairs or with prams.

Disabled Access In and Around

Good

The entrance to this station is clearly signposted with large lettering above the station entrance and the DLR logo. The entrance also has a very unique dome structure over it which makes it easy to spot. Underneath the dome there are escalators up to the platforms and just to the side are two lifts. At platform level there are some ticket machines available to use. The platforms have tactile markings and a painted yellow line at the edge of the platform to indicate where it is. There is seating available along each platform which have backrests and armrests between each seat and at either end. The armrests on the end are painted yellow compared to the others which are grey. The platforms have canopies covering them entirely although they do not cover the tracks, so there may be some spots as you transfer between train and platform that are not protected from bad weather. There are help points in the station which provide access to alert of any emergencies or speak to staff. The help points are tall white stands with ‘Emergency point’ posted at the top. On the left are some red panels which include a red door which has an emergency train stop control inside. On the right there is a red panel on top which has a fire alarm and below it is a green panel with a large circular button and this connects you to a member of staff. The trains stop level with the platforms and there is only a small gap between the train and the platform at this station. The newer DLR trains have large blue stickers on some of the doors which indicate the best boarding points for those in wheelchairs or with prams. These boarding points bring you onto the train next to the wheelchair spaces. The wheelchair spaces are better laid out on the newer DLR trains as the older version have quite narrow passages to get to the space itself. The buttons to open the doors are also lower down on the newer trains and therefore easier to reach for someone at a lower level.

Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas

Parking & Transport

Average

I travelled to this place by train

This stop is the end of the line for services that have been travelling westbound. The train will then allow people to board before it travels east towards Beckton. The roads around this station are busy roads with no parking available.

Staff

Good

The station itself is unmanned but there is always a member of staff on each DLR train. The help points on the platform also provide a way of communicating with staff.

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