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    Turnpike Inn

    Hayle

    Poor wheelchair access

    1.5

    Date of visit: July 2023

    I have experience of challenges around: moving around

    Overall Rating

    Rating Emoji

    Poor

    Unable to access without moving furniture (and diners).Difficult manoeuvring around tables to get to our table. We had contacted to book and explained we needed access for a wheelchair before going but obviously had not taken this into account when allocating table suitable for us. Made to feel I shouldn’t be there. Will not be going again despite it being my ‘local’ .

    Disabled Access In and Around

    0

    Very poor accessibility

    Parking & Transport

    Rating Emoji

    Good

    Accessible Toilets

    Rating Emoji

    Bad

    No accessible loo would be necessary to get out of my chair ( very impractical due to my disability)

    Staff

    Rating Emoji

    Average

    Not very accepting of my disability and not very forthcoming about solutions to the issues I had with access. They had been told about my wheelchair at time of booking

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