One out of four lines has step-free access
3
3
Date of visit: April 2026
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Average
Waterloo Underground Station is on the Bakerloo, Jubilee, Northern, and Waterloo & City Lines. However, the Jubilee line is the only one that has step-free access. The other three lines require you to navigate escalators and/or stairs to reach their platforms. The Underground station is located next to one of the entrances to the main railway station. There are some food vendors at the entrance and there is a large bank of ticket machines. A row of ticket barriers form a line between the entrance and the lifts and escalators down to the platforms. There are wider barriers on either end. A lift can be found to the left of the escalators as you pass through the ticket barriers and this travels down to the Jubilee line platforms.
Disabled Access In and Around
Average
The main entrance to the Underground Station has a slightly incline from the street into the station ticket hall. It can be quite a busy entrance as there are food vendors around it and it is also an entrance to the main railway station. The Underground station is on the right of the entrance and there is a large wall of ticket machines on the left and a row of ticket barriers straight ahead. On either end of the ticket barriers, there are wider barriers for those in wheelchairs, who have assistance dogs or other mobility equipment, as well as for those with prams and children, luggage, or any other reason you might need more space. Once you have passed through the ticket barriers, there are escalators going down. To the left of the escalators is a small walkway which leads towards the single lift in the station. This lift travels down to the Jubilee Line platforms. The lift was Once you exit the lift at platform level, there are signs showing which stops are along each route so you know which platform you need. On the platform there is no access to the tracks as the edge of the platform has glass barriers and doors that align with the doors of the train. Along the platform there are also perching benches which provide something to lean on, but there aren’t any proper seats that are flat or have backs or armrests. There are some blue circles on the floor of the platform which have a wheelchair symbol inside them and text that says “Board train here for level access at stations. These highlight the place to board the trains to get step-free access at the other stops that offer it. At Waterloo Station, these boarding points have a very slight incline to meet the height of the train and minimise any lip or gap between the train and the platform. There are information points located throughout the station and on the platforms. These are circular boxes on the wall which have a fire alarm, an emergency button and an information button. Should you require assistance while navigating the station, pressing the information button will connect you to a member of staff at the station.
Accessible facilities: Lift to some areas, Step-free entrance
Parking & Transport
Good
I travelled to this place by walk or wheel
From this station there is step-free access to the Jubilee Line. On this line you can get trains to Stratford and Stanmore. The other lines available at this station are the Bakerloo, Northern, and Waterloo & City Lines. These do not have step-free access. The Bakerloo Line offers services to Elephant & Castle, Harrow & Wealdstone, Stonebridge Park, and Queen’s Park. The Northern Line offers services to Edgware, High Barnet, Battersea, and Kennington. The Waterloo & City Line offers trains to Bank. Waterloo Railway Station is right next door to the Underground Station. The main train operator at this station is South Western Railway. There are services available to Woking, Chessington South, Dorking, Shepperton, Hampton Court, Guildford, Basingstoke, Alton, Poole, Weymouth, Haslemere, Portsmouth Harbour, Salisbury, Exeter St Davids, Reading, Windsor & Eton Riverside, and Weybridge. According to the Waterloo Station Guide, which has been created to provide information for disabled people and those who are less mobile, there are two accessible parking bays outside the railway station reception which can be used for drop-off and pick-up. Due to work currently happening until mid-2026, only one of these bays is currently available. There are a number of bus stops located outside the station on Tenison Way and Waterloo Road. - From the stop called Waterloo Station/Upper Taxi Road (Stop A) you can get the 11 bus - From Waterloo Station/Upper Taxi Road (Stop B) you can get the 77 bus - From Waterloo Station/Waterloo Road (Stop D) you can get the 68, 172, 176, BL1, C10, N68, N171, and SL6 buses - From Waterloo Station/Waterloo Road (Stop E) you can get the 59, 188, and N1 buses - From Waterloo Station/Waterloo Road (Stop F) you can get the 76, 172, and C10 buses - From Waterloo Station/Tenison Way (Stop H) you can get the 139 and 176 buses - From Waterloo Station/Tenison Way (Stop J) you can get the 59 and 243 buses - From Waterloo Station/Tenison Way (Stop K) you can get the 68, 188, N1, N68, N171, and SL6 buses.
Accessible Toilets
I didn’t see toilets in the Underground Station but there are some within the Railway Station next door.
Staff
I didn’t interact with staff at this station as I was able to board without assistance. There were members of staff located at the ticket barriers and you can use any of the help points around the station to connect to a member of staff.
