Waverley Mall

Locked shut with no guidance on how to contact customer service or where to find them

I used the Waverley mall for the toilet. Accessed from Waverley Bridge the toilet is down an level so I had to use the lift to get down. The lift isn't the biggest, though I was on it with the scooter and there were 3 other passengers at one point. There is no room to turn the scooter round and the buttons are not easily accessed as they are behind you. When I went on I went down, however, I never managed to get off on time as the doors shut too quickly, so up I went. Came back down to the lowest level and managed to get off, though I had to 'jump' off the scooter to achieve this.