Good facilities, good access, wheelchair loan
4.5
4.5
Date of visit: March 2016
I have experience of challenges around: moving around
Overall Rating
Excellent
We now know to ask for a wheelchair and have borrowed one more than once here. Staff seem very familiar with the process and happily find it for us. Loo is with the other loos and not too far from the front door. Disabled parking right by the door.
Disabled Access In and Around
Excellent
No steps, level entrance, automatic doors. Easy push for my husband. He went in first and went into WH Smiths to say I needed a chair. The staff member scurried off to find it (unfortunately there is only one and it was on the northbound side but bless them, they went and got it). Husband was entrusted with the chair for duration of our visit. I've sat in some tatty borrowed chairs but this one wasn't bad!
Parking & Transport
Excellent
Drove obviously! Several blue badge bay by front door.
Accessible Toilets
Excellent
Well equipped. Not really large enough to turn a chair inside. Reasonable clean. No radar key needed.
Staff
Excellent
Very happy with Smiths staff member for going over the bridge to get the chair (and for not just sending my husband to get it himself).
Additional Information
Two chairs - one for each side of the service station?
