Westfield Shopping Centre

mrsmollyc

01 Jun 2026

First floor food court Changing Places toilet

3

3

Date of visit: February 2026

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

Overall Rating

Average

There is a large toilet area located next to the first floor food court at Westfield Stratford City. The area was recently refurbished and now includes an additional Changing Places toilet in this area. Despite it being a new addition to the shopping mall, the toilet itself seemed like it wasn’t being maintained well enough. The decoration of the room was nice and felt modern and bright, but the equipment seemed like it wasn’t being taken care of. The height-adjustable sink was already out of order, despite the toilet not having been available for very long, and the ceiling hoist had been left on the floor. It’s possible that because this area is one of the busiest, this toilet is used more frequently. Luckily, there is another Changing Places toilet on the ground floor which is also available if any of the equipment isn’t working in this one.

Disabled Access In and Around

Excellent

There is a large, backlit Changing Places symbol on the wall next to the door that makes it easily identifiable from further away. The flooring is all very smooth and even. This toilet is located next to a bank of three lifts which travel between all four levels of the shopping mall. It is also located next to the food court so there is a lot of seating available nearby.

Accessible facilities: Lift to all areas, Step-free entrance, Seating at regular intervals, Step-free access to most areas

Parking & Transport

Excellent

I travelled to this place by walk or wheel

Westfield Stratford City has three multi-storey car parks with accessible parking bays in all three. I have also previously reviewed the EV Charging bays in car park A. Stratford Station brings you to the entrance of the shopping centre and has Central, Jubilee, Elizabeth, Overground, DLR and National Rail services that run through the station. Stratford International is just 140 metres from the other end of the shopping centre and has DLR and National Rail services that operate from there. Stratford Bus Station and Stratford City Bus Station are both a short distance from the entrance to the shopping centre, and there are a large number of buses that stop, including: 25, 69, 86, 97, 104, 108, 158, 238, 241, 257, 262, 276, 308, 339, 388, 425, 473, 678, D8, N8, N25, N86, N205

Accessible facilities: Electric Vehicle Charging, Dedicated on-site parking

Accessible Toilets

Average

The toilet requires a RADAR key to enter and the door then opens outwards. There is a long vertical grab rail above the RADAR lock to assist with pulling the door open. The door is on the heavy side and it means that it does close automatically. Inside, the handle connected to the RADAR lock can be pushed upwards to lock the door. Above the RADAR lock is another long, vertical grab rail. To the right of the door are some coat hooks at different heights on the wall. Opposite the door is a height-adjustable bench which can be raised and lowered with a controller. On the wall behind the bench is an information poster with details on how to operate the bench. To the left of the bench is a retractable privacy screen which is attached to the wall. This can be retracted and moved as required. On the far left of the room was the ceiling hoist in its charging position. There was an information poster on the wall beside it explaining how to operate the hoist. The remote for it was hanging freely but the hoist itself was reaching all the way to the floor and it was unclear if it had been left like this after being used or if it was broken. Next to the hoist was a standard toilet, rather than a Closomat toilet or one with any bidet systems. It has space for left- and right-side transfers; however the space for left-side transfers was slightly obstructed by a large bin and the ceiling hoist which was hanging all the way to the floor like I mentioned before. There were height-adjustable grab rails on either side of the toilet as well as fixed vertical grab rails. On one side was a toilet paper dispenser and the other was a small colostomy shelf. The flush was a lever with a rounded end and was mounted on the cistern. Opposite the toilet was the height-adjustable sink which was unfortunately out of order. The buttons to adjust the sink height were placed on the front of the sink and there was an information poster on the wall above the sink, explaining how to operate it. The tap was automatic and placed in the centre of the sink. There was a vertical grab rail on either side of the sink. On the right-hand side there was a manual soap dispenser and a paper towel dispenser, and on the left was an automatic hand dryer. There was an emergency cord hanging freely to the floor by the toilet. There was also a large red button by the height-adjustable bench. It was unclear if this was an emergency stop button to stop the bench from moving or if it operated in the same way as the red emergency cord. It was a well-equipped toilet - providing all the equipment inside is working correctly.

Facilities: Accessible toilet, Changing Places toilet