All style, no substance
2
2
Date of visit: September 2014
I have experience of challenges around: moving around
Overall Rating
Poor
All the equipment necessary to make it great in theory, but in practice staff awareness let it down badly!
Disabled Access In and Around
Bad
There is a separate entrance for disabled access and a bell to press to get access. My wife and I were outside pressing the bell for about 10 mins. We called the restaurant which went unanswered. Eventually my wife went up the stairs and asked the to open the door. The staff member then sent me to the wrong level (she had never even been in the lift and had no idea what level I should go to) so my wife and I were waiting on each other on different floors. Pretty frustrating!
Parking & Transport
Poor
No specific car park as it is in the city centre. There are a number of disabled bays in near by queen street.
Accessible Toilets
0Didn't use the toilets.
Staff
Bad
Once in the restaurant we were seated in the centre of the restaurant despite informing them I was a WC user when booking. After 3 waitresses banged into my Wheelchair (without apologising) while serving, we asked to be moved to a quieter area. We were then treated as what can only be described as "second class citizens".
Additional Information
I have been in this restaurant once before on a work lunch and everything worked very well. It may be that Zizzi's access plan doesn't suit when it is a busy period but I was certainly disappointed on this occasion.
