Good access but festival staff need training
3
3
Date of visit: August 2015
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Average
Access is excellent in the Assembly rooms but festival staff don't seem to be trained and some of the vantage points for wheelchair users in the venues are really poor.
Disabled Access In and Around
Good
Great permanent building wise- lifts, loos all great. Festival wise - in the ballroom the view for wheelchair users was really bad - felt like seriously second class citizens! Basically had a view of the bottom of the stage as the stage was raised so high so couldnt see what was going on.
Parking & Transport
Good
Excellent - we got parked outside.Loads of public transport nearby.
Accessible Toilets
Excellent
Great.
Staff
Poor
We were really disappointed. They were friendly but seemed v nervous around disabled people. We weren't given any guidance on how we got to and into the venue. We were 'taken in'/allowed in last and it all felt pretty awkward. I felt really put off by this. Staff were way too laid back I think and didn't feel in control.
