Barclays Bank HQ

bwp

10 Nov 2014

Taking banking to new heights

5

5

Date of visit: November 2014

I am a disabled person. I have experience of challenges around: moving around

Overall Rating

Excellent

Visiting offices can often be a bit tricky as a wheelchair user. Barclays broke the mold with easy access, a warm welcome, and responsive staff.

Disabled Access In and Around

Excellent

Arriving outside the building it was easy to find the wheelchair accessible door which was automated. The surface and route to reception was level and easy to wheel across. Getting up to the meting rooms was via a large lift. The meeting room was spacious, light and bright and easy to manoeuvre.

Parking & Transport

Average

I arrived from the nearby tube station. It was a fair distance but easy to roll along the pavements in what was a fairly modern environment.

Accessible Toilets

Good

The accessible loo that I used was well laid out and modern. It lost points as the signage to find it was not that great. My observations have been noted by the bank and signage will be reviewed.

Staff

Excellent

Staff were very friendly and offered help without prompting. This included everyone from the man on the entrance door, the meet and greet staff, and the security people. It felt like a welcoming environment.

Additional Information

A modern office complex that was remarkably easy to wheel around and visit.