Chantry Place

This car park was accessed via a bank of lifts which went up into the shopping centre. It had accessible parking spaces on both levels of the car park and also had EV charging stations on level -2. Shopmobility was on level -1 where you could hire wheelchairs and scooters. The EV charging points were operated by Zest so in order to charge here you’d need to download and use the Zest app. There were signs on the wall next to the chargers which explained how to use the charger. It also seemed like the display on the charger itself would also provide some steps. Although it wasn’t clear how helpful or comprehensive these would be. There was one charging point to two spaces as it had two charger connector points on each station. All of the chargers here were Type 2 chargers and offered 22 kW AC fast charging. Overall, these chargers were placed in a way that meant I could get up to them really close, which isn't always the case! But they were mounted higher up. I think you'd need a fair amount of upper body strength and dexterity to use these independently. The size of the spaces could also cause problems if all the other spaces were filled.

This was a really nice shopping centre. The shops were set across two floors which had separate entrances and exits. There was a wide variety of shops inside including food, clothing, jewellery and much more. There were two banks of toilets, one on the Lower Ground floor and the other on the Dining Terrace. There were places to charge your phone inside the shopping centre and a Shopmobility location in the car park. The website for this shopping centre had really good information about accessibility. It seemed accurate to what I experienced when I was there. I’ve detailed more about some of the information in the Access section below.

You have to go to the very top floor of the shopping centre to get to this Changing Places Toilet. There are lots of other accessible toilets throughout the centre but this one is located in the block of toilets on the top floor by the food court. The signage for the toilets was really clear and had a very green, foliage design which I thought was cool. By the door of the Changing Places Toilet there was also a sign letting parents know where the baby-changing facilities were located. The toilet was accessed with a RADAR key and it was really spacious inside. It felt really clean and well-maintained. It had all the features I expect from a good Changing Places Toilet which was great.